Photo of Building Plans Showing Accessible Ramp

Accessible Ontario

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is a law passed by the Ontario legislature that allows the government to develop and enforce standards for accessibility. The purpose of the AODA is to have a fully accessible Ontario by 2025. In order to achieve this goal, the province is establishing accessibility standards in five different areas:

  • Customer Service
  • Built Environment
  • Information and Communications
  • Transportation, and
  • Employment.

The Accessibility Standard for Customer Service, O. Reg 429/7 was the first standard to become law, and came into effect for the public sector on January 1, 2010. 

Algonquin Highlands Accessible Customer Service Policy

The Township of Algonquin Highlands has developed a Customer Service Policy for Providing Goods and Services to People with Disabilities.

The policy includes information on:

  • Provision of goods and services to persons with disabilities
  • Communication with persons with disabilities
  • Use of assistive devices, service animals and support persons
  • Notice of disruption in services
  • Training requirements for staff, contractors and volunteers
  • Feedback process
  • Document requirements

The policy document is available below or in paper copy from the Municipal Office upon request.

Integrated Accessibility Policy

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) provides that every provider of goods and services shall establish and maintain accessibility policies, practices and procedures related to the following:

  1. Customer Service
  2. Employment Standards
  3. Information and Communication Standards
  4. Transportation Standards
  5. Built Environment

The Township of Algonquin Highlands has established an Integrated Accessibility Policy and guiding principals to establish accessibility standards in the areas of Information and Communication, Employment and Transportation to facilitate the removal and prevention of barriers to people with disabilities to enable better access to municipal goods, services and facilities.


Our goal at the Township is to meet and surpass customer service expectations while serving people with disabilities.  We welcome and appreciate all comments on our delivery of service, as it helps us identify areas where improvements can be made.  Feedback may be provided in person, by telephone or fax, in writing or by email.  Download a printable version of our Feedback Form, and return it to the address below.  Forms are also available at the Township offices.

Additional Information & Links

2018-2020 Joint Accessibility Plan and other information (Joint planning with the County of Haliburton)
Accessibility for Ontarians with Disabilities (Ministry of Community and Social Services)

Contact Information

Dawn Newhook
Municipal Clerk
Phone: 705-489-2379


2018 Accessibility Accomplishments
2019 Accessibility Compliance Report
Customer Feedback Form
Customer Service Policy for Providing Goods and Services to People with Disabilities
Integrated Accessibility Policy